GAK = YUK

Considering the after-taste after using the on-line music instrument company this is certainly true. I was ordering some guitar stands for myself all-in-all three items were purchased and paid for. Considering this was bought in the UK and the company is based in Brighton the postage was extremely high - ₤10. I had good experience from a previous purchase from this company when I bought a guitar amplifier.
After the purchase I started to receive e-mail messages where it was just stated that the "Your order has been updated...". It also stated that you should look on the website for more information but once there there were no useful information whatsoever. This was happening for over a week and I got ticked off and started to wonder what happened to my order.
When I called them they told me they did not have one of the items in stock - WHY didn't they tell me that or even better, why is that not stated on the website. To top it all they, in the end, dispatched only two of the three ordered items. No apologies were made.

Then came the next problem - delivery. It is terrible. They use a courier service that comes at only certain times of the day and if you are not there that's it. The problem is that rearranging delivery does not help as I am employed and cannot be at home all day for some stupid delivery. If they would have used the Royal Mail I would be able to pick it up without much drama, however this courier service would require me to travel about three hours!!! Crazy.

In the end GAK just was unable to get the items to me and I called them up. Despite their apologies they still decided to blame me for the non-delivery despite I made the order in good faith and they charged the courier to me. I even asked them to deliver to my work address, which is just 3 miles away from my home - NO, was the answer. They just did not budge. - Fraud, apparently, was the reason. Now, if I was a fraudster, would I really have bought a few items and then called them up to deliver the items just down the road from where I lived. The workplace is actually a respectable company and the company's name is listed in the postcode database.

One of the things that ticked me off is how inflexible they were for such a small company. Also in this day and age where the credit crunch is pressing down, you would think that serving the customers would be a top priority - not standing behind a corporate policy like idiots.

And also, the first item I bought was the before mentioned amp. After just a few weeks it went dead so quality of their products is questionable. When I asked to deliver it back to me I used my work address. Did that help, oh nooooooo. It was like talking to some computer controlled drones with no practical reasoning. I sort of wished that the crunch will force them to close their business as I sincerely don't think they should be in business with that sort of attitude towards clients.

So whatever you do, do not use this company. I have used Amazon (a proper faceless drone corporation) with hardly any problems for years.